Terms & Conditions

Welcome to Aroma Boutique. By accessing and using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.

Aroma Boutique is a Kuwaiti company specializing in premium perfumes and fragrances. We reserve the right to modify these terms at any time, and any changes will be posted on this page.

All products displayed on our website are authentic and sourced from authorized distributors. Product details:

• All prices are displayed in Kuwaiti Dinar (KWD)
• Prices are subject to change without prior notice
• Product images are for illustration purposes; actual products may vary slightly
• We strive to ensure accurate product descriptions, but we do not warrant that descriptions are error-free
• Perfume formulations may vary slightly between batches due to natural ingredients

When placing an order through our website:

• We accept payment via KNET through our secure MyFatoorah payment gateway
• Cash on Delivery (COD) is available for orders within Kuwait
• All transactions are processed in Kuwaiti Dinar (KWD)
• Orders are confirmed only after successful payment processing or COD confirmation
• We reserve the right to refuse or cancel any order at our discretion
• You will receive an order confirmation via email or WhatsApp

We deliver across all areas in Kuwait:

• Delivery typically takes 1-3 business days within Kuwait
• Delivery times are estimates and not guaranteed
• You will be contacted before delivery to arrange a suitable time
• Please ensure someone is available to receive the order at the delivery address
• Shipping fees are calculated at checkout based on your location
• Free delivery may be offered on orders above a certain value (as indicated on the website)

We want you to be satisfied with your purchase. Our return policy:

• Returns are accepted within 7 days of delivery
• Products must be unopened, unused, and in original packaging
• Original receipt or proof of purchase is required
• Opened or used perfume products cannot be returned for hygiene reasons
• Damaged or defective products will be replaced or refunded
• Refunds will be processed to the original payment method within 7-14 business days

To initiate a return, please contact us via WhatsApp or email.

Aroma Boutique guarantees the authenticity of all products:

• All perfumes are 100% authentic and sourced from official distributors
• We do not sell counterfeit, imitation, or replica products
• Each product comes with its original packaging and batch codes
• If you suspect a product is not authentic, please contact us immediately

We are committed to protecting your personal information:

• Personal data is collected only for order processing and delivery
• We do not share your information with third parties except for delivery purposes
• Payment information is processed securely through MyFatoorah and is not stored on our servers
• You may request access to or deletion of your personal data at any time

Aroma Boutique shall not be liable for:

• Any allergic reactions or skin sensitivities to perfume products
• Delays in delivery due to circumstances beyond our control
• Indirect or consequential damages arising from the use of our products
• We recommend testing any new fragrance on a small skin area before full application

For any questions or concerns regarding these terms, please contact us:

Aroma Boutique

Kuwait

Email: hexakwt@gmail.com

Phone/WhatsApp: +965 65815058

We aim to respond to all inquiries within 24-48 hours.